Retail Banking Trends 2009: Escaping the crisis

• Best practices have rapidly spread across regions in Europe
• Escaping the crisis means fighting ongoing commoditization
• Differentiation is mainly possible through customization
• Cost efficiency, innovation and service quality will be key drivers for success in the future

These are the main findings of the latest Retail Banking survey, conducted by Roland Berger Strategy Consultants together with EFMA and Nordea, among 59 banks in 24 countries all around Europe and Maghreb, clustered into 5 regions. Romania has been included in the Central and Eastern European (CEE) cluster, represented by 24 banks.

You will find more information here.